Frequently Asked Questions

Hillsborough River State Park

15402 U.S. 301 North

Thonotosassa FL 33592

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A tent like none you’ve ever seen before, with a floor, rugs, beds, lamps, comforters, chairs, a heating & A/C unit (depending on the weather), electricity outlets for charging your devices, Keurig coffee maker with Keurig pods and Timberline Glamping coffee mugs (available for purchase), and mini fridge. Outside your tent, you have a large gravel site with hammocks, a charcoal grill with cooking grate, wood fire pit, picnic table, and string lights.

• Clothing
• Towels 
• Toiletries
• Lighters or Matches (if you plan on having a fire)
• Food and anything needed for food preparation (including but not limited to: paper plates, utensils, grilling equipment, paper towels, cooler with ice, pots and pans)
• Drinks / drinking water (We supply 4 complimentary Timberline Glamping Co. coffee pods)
• Your favorite people
• Flashlights or lanterns for any walks away from the site
• Firewood and fire starters 
• Sunscreen
• A good book
• Your favorite family game or a deck of cards

You may check in to your glamp site at 3pm. Check out time is 11:00am.

At our Tampa location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Hillsborough State Park)

Cancellation policy without insurance:

• We offer a 95% refund if cancelled prior to (14) days to the date of your check-in.
• Reservations are non-refundable or transferable to a new date after 14 days prior to the date of your check in. You can instead gift your standing reservation to a friend or family member.
• All cancellations must be submitted in writing via email to tampa@tlglamping.com. Phone cancellations will not be accepted.
• If Timberline Glamping Travel Insurance is not purchased, we do not cancel and refund reservations due to rain, thunderstorms, or illnesses. 
• Timberline Glamping Co. has multiple locations, each one owned and operated on separate booking systems, so it is not as simple as moving a reservation at the click of a button. If you would like to move your reservation to another Timberline Glamping location, just write us and let us know. There will be a 5% fee assessed to move your reservation, unless you have purchased cancellation insurance. 

Low-cost cancellation policy and what it covers:

• We recommend protecting your trip at the time of your booking by adding Timberline Glamping Travel Insurance.
• Timberline Glamping Travel Insurance protects your trip in case of inclement weather or any illnesses that might arise.
• You may add Timberline Glamping Travel Insurance later as long as it is still more than (14) days from your reservation. To add it on, send us an email: tampa@tlglamping.com

The Fine Print for Timberline Glamping Travel Insurance:

• You must email tampa@tlglamping.com to cancel or move your reservation 5 days before your check-in day prior to 3pm EST for a deposit refund.
• All email requests for cancellation, or moving of your reservation, must be received 5 days before your reservation for a refund.
• If you cancel less than 5 days before check-in, you forfeit your deposit.
• Must Have (1) Timberline Glamping Travel Insurance Policy Per Accommodation.
• Timberline Glamping Policy is Non-Refundable or Transferable.

We find it is better to properly set the expectations for everyone before they come Glamping. You will have a very comfortable bed with proper linens. You will have places to sit, places to eat, and places to charge your phone. You will still be able to wake up and have a fresh cup of coffee from a Kuerig Coffee Maker.

We do provide heaters in the winter and air conditioners in the summer, but remember this is a tent with a canvas exterior. The heating and cooling will be just enough to take the edge off, but will not have the same effect of a home. In the summer months, we recommend keeping the doors and windows closed during the day and the canvas doors open at night to let the summer breeze in. In colder weather, it is imporant to bring warm clothing.

Most Importantly, you will have a chance to re-imagine the world around you as you make special memories with family and friends.

We love our furry Glampers! Just add the pet fee for each pet in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accomodations by your pets.

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable. 

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. 

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, any item left behind will be taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).